Shipping policy

Shipping Policy

This Shipping Policy explains how Pinford LLC ("we", "us", "our"), operating the Winteran brand, processes and ships orders.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout. Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order. Any applicable costs will be displayed before you complete your purchase.

Customs, Duties, and Taxes

For international orders, the recipient may be responsible for any import duties, taxes, or customs fees imposed by the destination country. These charges are not included in the product price or shipping cost.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive, please contact us at zp2259814551@gmail.com within 14 days of the expected delivery date, and we will work with you to resolve the issue.

Contact

Pinford LLC
9110 E Nichols Avenue Suite 1125, Centennial, CO 80112, United States
Email: zp2259814551@gmail.com