Refund policy

Refund & Return Policy

At Pinford LLC ("we", "us", "our"), operating the Winteran brand, we want you to be satisfied with your purchase. This policy explains your options for returns and refunds.

Returns

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging, with proof of purchase. To start a return, email us at zp2259814551@gmail.com with your order number.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us at zp2259814551@gmail.com within 14 days of delivery, including photos of the issue. We will arrange a replacement or a full refund at no cost to you.

Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized products, digital goods, and items marked as final sale. Any such exceptions will be clearly noted on the product page.

Contact

Pinford LLC
9110 E Nichols Avenue Suite 1125, Centennial, CO 80112, United States
Email: zp2259814551@gmail.com